Customer reviews of Arthur Stanley Limited

By Jane D on 24 September 2016 | Verified purchase

We were looking for a small car for my wife. We'd recently bought my Ford Mondeo from Arthur Stanley and we're very satisfied with the service we had received, so we thought we'd check out their website. They had a Ford KA for sale, so we travelled the 70 mile round trip and ended up buying it. We have had the car for 4 months now, and so far, trouble free. Will definitely check this company out next time we're looking for another car.

By Gavin W on 17 September 2016 | Verified purchase

Brilliant service great gentlemen very polite relaxed atmosphere and nice clean modern showroom and office will definetly recommend others to buy from them, Dean handled everything expertly and missed nothing and always checked that i was happy with everything will definitely buy from them in the future¿

By ROBERT H on 12 September 2016 | Verified purchase

Friendly staff , pleasant atmosphere and a hassle free purchase.

By SHELLEY H on 19 July 2016 | Verified purchase

Brilliant service, friendly and high level of customer service. Would definitely buy another car from them in the future.

By Andrew T on 27 June 2016 | Verified purchase

We would definatley reccomend Arthur Stanley Lmt. friendley staff. thanks Dean for your help.

By Ashley G on 26 June 2016 | Verified purchase

Overall good experience, from first arriving to purchase. No pressure, friendly and always happy to help. No trouble to go that extra step.

By G O on 27 April 2021 | Purchase not verified

I contacted the dealership on Friday 23rd April to enquire about a used vehicle. I spoke with Paul, who was very helpful and talked me through the car. I asked about temporarily holding the car as I needed to discuss with my wife and was also unable to make the journey to view vehicle until a later date. Paul suggested placing a £100 refundable deposit on the vehicle on the understanding that I would be in touch with a decision on whether to proceed by Monday 26th April. I understood this to be normal practice and was assured by your web site page around car reservations, “If not, no problem! We'll simply refund yourdeposit. Nothing could be simpler!” https://www.arthur-stanley.co.uk/reserve-online No paperwork or receipt was received. As promised, I contacted Paul on Monday 26th April. I stated that I did not wish to proceed so would like my £100 deposit returned as agreed previously. Paul was no longer helpful. His tone was hostile. He stated that my monies would not be refunded. He told me that he could have sold the car twice over the weekend so for that reason I could not have my £100 back. Before abruptly ending the call he said, “You are not getting your money back. The answer is no.” I questioned my own understanding of the conversation. Again, I checked your web site and was reassured by the same information. On Monday, a friend contacted your Dealership and spoke with Paul. She had a similar conversation around reserving a car with deposit. “You would need to leave a small holding deposit on the car.It is a fully refundable deposit. £100.” She pushed on the monies being refunded. He could only recall one instance where the dealership was messed around for weeks and was not given the deposit back, "We had one guy once who disappeared for 2/3 weeks…really messed us about, you know...etc" "If you left a deposit….then your partner got back tomorrow and said no…we’d give you your deposit back.” I await refund.

By Anonymous on 10 April 2021 | Purchase not verified

Bought my lovely 2nd hand car , without even seeing it , except for over a WhatsApp video call with the owner, who described it perfectly, and reassuring me , that I wouldn’t be disappointed, went on to do the purchase with his colleague, who was again, lovely to deal with . The 3rd person involved was the lovely guy who brought the car to me on a truck , over 200 mile away, he too was marvellous, an overall faultless experience, and I love my car ,

By Jayne B on 19 August 2020 | Purchase not verified

Brilliant guys to deal with, very understanding, patient and helpful, very relaxed when we went to view the car, no pressure or pushy sales.

By Daniel W on 29 July 2020 | Purchase not verified

Went and looked at a Porsche yesterday spoke to both dean and Paul who gave us all info we needed to make a decision on buying the car process was complete and drove our new car home the same day would highly recommend this company very friendly service and high quality cars in stock thanks dean and Paul Daniel Williams