Customer reviews of Arthur Stanley Limited
At Arthur Stanley Limited we pride ourselves on the great service we provide to all of our customers. We understand that buying a car or van can be a daunting prospect, so we strive to make the buying process as simple and hassle-free as possible.
But don't just take our word for it, see what some of our customers have to say about us...
Arthur Stanley Limited
Based on 101 customer reviews
By Ashley G on 26 June 2016 | Verified purchase
Overall good experience, from first arriving to purchase. No pressure, friendly and always happy to help. No trouble to go that extra step.
Great service nice people
By phil m on 14 June 2021 | Purchase not verified
This is the second time i have used this garage they are always fair and help has much as possible with buying and selling i would recommend them
By Anonymous on 12 June 2021 | Purchase not verified
KEEP AWAY FROM THIS COMPANY!!! THEY DO NOT PAY OFF EXISTING FINANCE IF YOU PART EX YOUR VEHICLE WITH THEM. *personal information removed by Feefo* incompetent in his work. *personal information removed by Feefo* has zero customer service skills. Car part ex and new delivered 16/5/21 , still not paid the finance off 10/06/21. Various problems with vehicle
Don't be tricked into paying a 'refundable' deposit
By G O on 27 April 2021 | Purchase not verified
I contacted the dealership on Friday 23rd April to enquire about a used vehicle. I spoke with Paul, who was very helpful and talked me through the car. I asked about temporarily holding the car as I needed to discuss with my wife and was also unable to make the journey to view vehicle until a later date. Paul suggested placing a £100 refundable deposit on the vehicle on the understanding that I would be in touch with a decision on whether to proceed by Monday 26th April. I understood this to be normal practice and was assured by your web site page around car reservations, “If not, no problem! We'll simply refund yourdeposit. Nothing could be simpler!” https://www.arthur-stanley.co.uk/reserve-online No paperwork or receipt was received. As promised, I contacted Paul on Monday 26th April. I stated that I did not wish to proceed so would like my £100 deposit returned as agreed previously. Paul was no longer helpful. His tone was hostile. He stated that my monies would not be refunded. He told me that he could have sold the car twice over the weekend so for that reason I could not have my £100 back. Before abruptly ending the call he said, “You are not getting your money back. The answer is no.” I questioned my own understanding of the conversation. Again, I checked your web site and was reassured by the same information. On Monday, a friend contacted your Dealership and spoke with Paul. She had a similar conversation around reserving a car with deposit. “You would need to leave a small holding deposit on the car.It is a fully refundable deposit. £100.” She pushed on the monies being refunded. He could only recall one instance where the dealership was messed around for weeks and was not given the deposit back, "We had one guy once who disappeared for 2/3 weeks…really messed us about, you know...etc" "If you left a deposit….then your partner got back tomorrow and said no…we’d give you your deposit back.” I await refund.
Arthur Stanley , absolutely faultless experience.
By Anonymous on 10 April 2021 | Purchase not verified
Bought my lovely 2nd hand car , without even seeing it , except for over a WhatsApp video call with the owner, who described it perfectly, and reassuring me , that I wouldn’t be disappointed, went on to do the purchase with his colleague, who was again, lovely to deal with . The 3rd person involved was the lovely guy who brought the car to me on a truck , over 200 mile away, he too was marvellous, an overall faultless experience, and I love my car ,
By Jayne B on 19 August 2020 | Purchase not verified
Brilliant guys to deal with, very understanding, patient and helpful, very relaxed when we went to view the car, no pressure or pushy sales.
Amazing customer care
By Daniel W on 29 July 2020 | Purchase not verified
Went and looked at a Porsche yesterday spoke to both dean and Paul who gave us all info we needed to make a decision on buying the car process was complete and drove our new car home the same day would highly recommend this company very friendly service and high quality cars in stock thanks dean and Paul Daniel Williams
Great service, great pickup and great team!
By John H on 26 July 2020 | Purchase not verified
Couldn't fault the service provided by the Arthur Stanley team. They were very attentive and understanding of my particular situation. When I arrived onsite the pickup was ready and waiting. The team had even completed some 'touch ups' that I'd spotted during our earlier phone call. The pickup was totally as advertised, one of the best around for its year. Did the deal, despite me having a WRU backpack!, and drove off for home, Thanks Dean, wishing you and the team all success for the future.
VW golf GT TDI
By Russ S on 11 March 2020 | Purchase not verified
Had the car for a month now and would recommend Arthur Stanley to anyone looking for a good quality used car with helpful and friendly staff. Very happy with my purchase and the communications I received from Arthur Stanley before and after I collected the car. It's the small things like being picked up from the train station that makes life easier. Cheers guys!
Highly recommended Dealership
By Jason S on 04 March 2020 | Purchase not verified
Just purchased my Volvo XC60 and found Dean very helpful, on arrival the car was waiting for me to view and he left us to have a good look around before handing us the keys to take it for a test drive. At no time did he apply any sales pressure or try to talk us in to buying. The dealership looks to be very good set up and I would definitely recommend to friends and family Thank you Dean
Arthur Stanley Limited
- 0114 3491452 07757 795790
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|Monday||09:00 - 17:00|
|Tuesday||09:00 - 17:00|
|Wednesday||09:00 - 17:00|
|Thursday||09:00 - 17:00|
|Friday||09:00 - 17:00|
|Saturday||09:00 - 17:00|
Please call for Sunday appointments or out off hour appointments. Mobile phone is on until 7:30pm so please contact on that after hours.
Bank holiday hours may vary
Thanks Arthur Stanley
For Aftersales please call 01143 495354